Return Policy – ​​Your satisfaction is our priority at dutchmeds.nl

At dutchmeds.nl, we strive to offer you a hassle-free and satisfying experience with every order. However, should there be a reason to return an item, we are happy to assist you quickly and professionally.

How to request a return

Send an email to our customer service at info@dutchmeds.nl to submit your return request. Please include the following details in your message to ensure smooth processing:

• Your order number

• Your full name

• Your address details

• Your phone number

• A clear explanation of the reason for the return

Upon approval of your request, you will receive specific instructions from us for returning your package. As soon as we have received and processed the returned products, we will provide you with a refund, credit voucher, or replacement product, depending on the situation.

Problems with your order? We will fix it.

Although we do our best to ensure every delivery runs perfectly, sometimes things can go wrong. If your order contains damaged, incorrect, or missing items, please contact us within 30 days of the purchase date via info@dutchmeds.nl.

To help you as quickly as possible, we ask you the following:

Damaged or missing products

If your package arrived damaged or incomplete, please send us an email with clear photos of the item and the packaging. After assessment, we will take appropriate measures to resolve the problem.

Incorrectly delivered items

Did you receive the wrong item? Then email us with a photo of the packing slip and of the incorrectly delivered product. After confirmation of the error, you do not need to return the item – we will arrange appropriate compensation.

Your options for compensation

In the event of a recognized complaint, we offer you a choice of one of the following solutions:

• Full refund of the item in question or of the entire order

• Voucher or loyalty points worth the item in your customer account

• Free replacement delivery via a reliable transport partner (e.g. FedEx or GLS)

Let us know in your email which option you prefer.

Exceptions and important points to consider

• Clearance items (sale) cannot be returned or exchanged. They are sold in their current condition (“as seen”).

• We do not offer compensation for incorrectly entered address or payment details. Please check your details carefully before completing your order. Do you notice an error? Please contact us as soon as possible, before your order is shipped.